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Returns

What’s your return policy?

We're pretty sure you're going to fall in love with the Eterno Device + Time Eraser. But just in case, your purchase is backed by a money-back guarantee.

Each purchase comes with a 90-day trial period. If you don't like it, we'll refund your purchase.

To begin the refund reach out to us at Eterno@eternoskincare.com.

(Please note: You must email our customer service team within ninety (90) days of your purchase date.)

THE BIG PRINT: Returned product must be in good physical condition (not physically broken or damaged) and in original packaging. All accessories originally included with your product must be included with your return. If you do not follow these terms, we can deny your refund.

Please note: If you buy the device from a third party like Amazon, please contact the third party.

We cannot process third party returns.

Click here to read our full return policy.


Do I have to pay anything to Return the Eterno Device + Timer Eraser?

We will pay for your return shipping. Once your return is confirmed, we will send you a return shipping label on us.

If the reason for the return/refund is not related to electrical issue a 10% recycling fee will be applied. (We love our Earth, and aren’t in the business of filling up landfills. We recycle all products returned to us. This 10% fee goes to support this company initiative.)


How long does it take to process the refund?

Refunds will be processed between 3-5 business days from the day we receive the returned product. We will notify you by email when we receive your return and when the process has begun.

Please note: Our Eterno Device takes at least 8-weeks or 60-days to work. So if you have just started to use the device and aren’t seeing desired results yet, don’t fret. Give the Eterno Device time to work it’s magic.

And as always feel free to reach out to our customer service  team on best practices to maximize results at Eterno@eternoskincare.com.


But what if my device is defective?

If your device does not work upon arrival, contact our customer service team immediately at Eterno@eternoskincare.com.

If your product ever has any manufacturing, workmanship defects or any electrical issues we will replace it. (Basically if there is any issue with the internal workings of your Eterno, we will replace it.)

You can read more about our lifetime warranty here.


What about the Time Eraser? Can I return it if it doesn’t work for me?

We believe you will love the Time Eraser, just like our other customers do!

But, if you are having any issues with the Time Eraser, make sure you are applying it properly. You only need to use a pea sized amount or less per application. The Time Eraser also works better with oil free makeup. If you try this, and are still having issues, or have any questions about application please feel free to reach out to our customer service team. They understand everyone has different skin, and are happy to help you find the best way to apply the Time Eraser to yours.

Your Time Eraser can be returned after 90-days of the purchase.

We can’t pay for return shipping and a 10% recycling fee will be applied. (We love our Earth, and aren’t in the business of filling up landfills. We recycle all products returned to us. This 10% fee goes to support this company initiative.)

Purchased Eterno Gift Cards are not eligible for returns under any circumstances.

If you have any questions at all about our policy, don’t hesitate to reach out to us at Eterno@eternoskincare.com. We are here to serve.

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