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Returns

What’s your return policy?

We're pretty sure you're going to fall in love with our products. But just in case, your purchase is backed with a money-back guarantee.

Each purchase comes with a 90-day trial period. If you don't like it, we'll refund your purchase, no questions asked.

Just send us an email to at eterno@eternoskincare.com and we will assist you.

As soon as we receive and process the package we will be in touch regarding your refund. Please know we are unable to refund your shipping costs.

If the package has been opened and/or the products have been used, no worries at all! We can still help you with this :) You will just be charged a 10% restocking fee. Please reach out to us for any questions we are always here to help.

Help! I can’t find my return slip.

Don’t worry—We don’t include return slips.

Just reach out to eterno@eternoskincare.com and we’ll help you place your return.

How long does it take to process a return?

Credit card refunds usually take 5-10 business days to appear on your statement.

Billing

When will my credit card be charged?

Your credit card will be charged as soon as your order is accepted and processed.

What forms of payment do you accept?

We accept Visa, MasterCard, American Express, and Discover credit cards or debit cards. Unfortunately, we cannot accept checks, money orders or chocolate.

Help! My credit card got declined!

Ugh. This sucks. If your card is declined, we suggest you check that your card’s billing details (such as the security code and billing address) match what you’ve entered into our system. If that still doesn’t work and you’re thinking, I got a million in the bank WTF, call your credit card company.

Shipping

How can I check the status of my order

You can view order status on your Account page, which will be updated as soon as you are charged for your shipment and again once your order ships.

Can you ship Internationally?

YASSS! Beauty for everyone.

How Fast Will My Order Ship?

Your order will be shipped out within 2 business days of when it is placed. You will automatically be emailed a USPS First Class Tracking # when the shipping label is created in our system. How long it takes to receive your package depends on your location, and numerous other factors, since it is shipped through USPS First Class. If you have any shipping issues, you can always email our Shipping Team at hello@eternoskincare.com, and we will answer all your questions!

*If you can’t locate your Shipping Email with your USPS Tracking #, please check your Spam or Junk Inbox. Most likely, your email filter is a ninja and hid it in there.

How can I edit my shipping address?

If your order is shipping to an incorrect address, please email eterno@eternoskincare.com.

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