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What exactly is the Eterno Lifetime Warranty?

We’re proud to offer you a lifetime warranty on our Eterno Device and So Fresh. If your product ever has any manufacturing, workmanship defects or any electrical issues we will replace it. We want you to feel confident and secure when purchasing from us.

What does the warranty not cover?

The warranty only covers internal issues.

It will not cover wear and tear instances, such as the device logo wearing off due to normal wear or use of serums or lotion. The warranty is effective only if the Eterno device or So Fresh is purchased online. This limited warranty does not cover damage, defects, or failure caused by abuse or misuse; improper care; impact or insertion of foreign objects; vandalism; improper storage; improper or incorrectly performed maintenance or repair; application of harmful chemicals; Acts of God, fire, or water; abrasives; negligence; failure to follow manufacturer’s instructions; loss of the Eterno device or So Fresh; normal wear and tear; alteration; overuse; professional use; or commercial use.

We reserve the right to refuse warranty replacement if such is the case.

Is the FREE limited lifetime warranty replacement really free? Do I have to pay anything?

Per the Lifetime Warranty, your replacement product is absolutely free. Your out of pocket expenses may include:

– A shipping & handling fee for the replacement product to be mailed back to you.

 – Potential customs/brokerage fees for receiving the replacement product we ship to you (international customers only).

If you have any questions at all about our Lifetime Warranty, don’t hesitate to reach out to us at We love hearing from you!

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