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This form is only for customers who received their orders and wish to initiate the return process for their Eterno product. If you are waiting to receive your order, please rest assured that it's on its way to you. Please note that due to Covid-19, all shipping carriers are experiencing a delay in shipping and in tracking history updates. Thank you for your patience. If you need assistance with anything else, please email us to: eterno@eternoskincare.com

Orders that are purchased through subscription and/or travel sizes products are final sale and cannot be returned as per our Return & Refund Policy.

Every product at Eterno, including the Time Eraser, has a 10% processing fee on returns.


Which products are you returning?

Is this a subscription order?

Are you returning the regular-sized product or the travel size?

Is your Eterno Device fully functional?

Please confirm you return the device and all the items you received with it.




Reason for your Return.




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