FAQ's

We're pretty sure you're going to fall in love with Eterno Skincare Products. But just in case, your purchase is backed by a money-back guarantee.

Each purchase comes with a 30-day trial period. If you don't like it, we'll refund your purchase. Every product at Eterno Skincare, has a 10% processing fee for returns.

To begin the refund process just Just go to https://eternoskincare.com/pages/return-order to fill out the form.

(Please note: You must email our customer service team within thirty (30) days of your purchase date.)

THE BIG PRINT: Returned product must be in good physical condition (not physically broken or damaged) and in original packaging. All accessories originally included with your product must be included with your return. If you do not follow these terms, we can deny your refund.

GIFT CARDS, TRAVEL KIT AND SUBSCRIPTION PRODUCTS ARE FINAL SALE.

Please note: If you buy the device from a third party like Amazon, please contact the third party.

We cannot process third party returns.

Click here to read our full return policy.

We will pay for your return shipping. Once your return is confirmed, we will send you a return shipping label on us.

Every product at Eterno Skincare has a 10% processing fee.

Refunds will be processed within 14 business days from the day we receive the returned product. We will notify you by email when we receive your return and when the process has begun.

And as always feel free to reach out to our customer service  team on best practices to maximize results at eterno@eternoskincare.com.

If your device does not work upon arrival, contact our customer service team immediately at eterno@eternoskincare.com.

If your product ever has any manufacturing, workmanship defects or any electrical issues we will replace it.

If you are more of a visual learner check out this video. Otherwise, keep reading.

STEP 1: Wash and dry your face. Your skin should be clean and free of any powder. If you have extra dry skin, you can use a little bit of cream before you use the device.

STEP 2: Turn the Eterno On.

STEP 3: You can use this device on your cheeks, forehead and chin or neck. Do not use on your eyes. Pick which area you want to start with, and then place the glass top on your skin.

STEP 4: The LED light will automatically turn on once the glass top touches your skin. Apply gentle pressure while slowly moving ETERNO in small circular motions, for 3-5 minutes for each treatment area. (Total treatment should take 15-minutes.)

STEP 5: Once you’ve finished, apply a small amount of a moisturizing cream on the treated skin areas.

For the first 4-weeks you should use the Eterno 3 times a week for 15-20 minutes each time. After the first 4-weeks you can use the Eterno Device once every week for 15-20 minutes. Remember, the key to getting the results you desire is being consistent. Most of our customers see results within 8-weeks when they use it as advised. (However, every one is different, so you could see results quicker or slower.)

(If you do need something a little quicker, you can use our Time Eraser. You do not want to use it with the Eterno Device. But if can be used before you apply your makeup, when you need to get rid of wrinkles or puffy eyes in 60-seconds.)

The results of using Eterno varies from person to person. It also depends on how often you use the device. For the best results, follow the directions recommended routine, and you should typically see results in about 8-weeks.

You will see results with the Time Eraser in as little as 60-seconds. This quick fix actually keeps working well after you apply it. The TE patented formula contains stem cells from the Acai Palm Tree, Chinese Basil Plan, White Oak Plant, and 6 bioactive peptides, to help smooth existing fine lines, wrinkles and puffiness by rebuilding the proteins that weaken with age.

The Time Eraser cream is a truly unique formal. A combination of anti-wrinkle peptides, Acai Fruit and, Hyaluronic Acid to deliver immediate results. When this formula soaks into your skin and tightens your skin from the inside out. Check out Amanda on our website! She used the Time Eraser around her crow’s feet and saw amazing results.

Apply a very small amount to clean skin with fingertips and smooth over wrinkles on the forehead, around eyes, or any other areas. Do not rub. Allow to dry thoroughly.

Eterno products can be used while pregnant, although we do recommend to consult with a primary doctor before using any of Eterno products.

Everyone is different! But many of our customers see results with the Time Eraser in as little as 60-seconds. This quick fix actually keeps working well after you apply it. The TE patented formula contains stem cells from the Acai Palm Tree, Chinese Basil Plan, White Oak Plant and 6 bioactive peptides, to help smooth existing fine lines, wrinkles and puffiness.

Normally about 8-12 hours. The cream can have longer lasting effects if used consistently.

You should consult with your doctor before using the device or cream if you have a skin condition.

After each Eterno session you may notice a slight reddening of the skin (mild erythema) over the treated area. This is normal and should fade within 24-48 hours. Discontinue use if you encounter any discomfort or skin redness that lasts for more than that.

A little bit goes a long way with the Time Eraser :) And this is important! We recommend using about a pea-sized amount. But again everyone’s skin is different, so test it out and see what works for you. Also make sure you do not rub the Time Eraser into your skin. You want to dab it, then let it dry. Then you can apply your oil free makeup.

The Time Eraser should be used prior to your daily makeup routine. You can use it on the go or before a special event, meeting, party or you can even use it daily to go to work.

Yes! Check out our travel kit here. https://eternoskincare.com/collections/all/products/the-time-eraser-thirst-is-real-serum

Unless you have a skin condition you can use the Time Eraser.

We believe you will love the Time Eraser, just like our other customers do!

But, if you are having any issues with the Time Eraser, make sure you are applying it properly. You only need to use a pea sized amount or less per application. The Time Eraser also works better with oil free makeup. If you try this, and are still having issues, or have any questions about application please feel free to reach out to our customer service team. They understand everyone has different skin, and are happy to help you find the best way to apply the Time Eraser to yours.

Your Time Eraser can be returned after 30-days of the purchase. We don’t pay for the return shipping and a 10% processing fee will be applied. (We love our Earth, and aren’t in the business of filling up landfills. We recycle all products returned to us. This 10% fee goes to support this company initiative.)

If you subscribe and get 40% off the Time Eraser, it is final sale. And it can’t be returned.

Click here to read more about the Time Eraser Return Policy.

Or feel free to connect with a real human on Email.

Is a naturally occurring mineral created from purified and refined clay, that tightens and smooths the appearance of sagging, and fine lines. (It can also really help if you have puffy bags under your eyes!)

This Peptide Complex works to smooth away the look of fine lines and wrinkles over time. (Acetyl Hexapeptide-8, Pentapeptide-18, Dipeptide Diaminobutyroyl Benzylamide Diacetate, Acetyl Octapeptide-3, Palmitoyl Tripeptide-1, Palmitoyl Tripeptide-7).

(Euterpe Oleracea (Acai) Fruit Extract, Perilla Frutescens (Chinese Basil) Extract). Native to the Amazon Rainforest, the Acai Palm Tree is renowned for its ability to thrive in harsh conditions. The Chinese Basil Plant is rich in Omega-3 and Rosmarinic Acid, which is known for its ability to plump up tired skin. The white oak tree is capable of living in altitudes above 4,000 ft. The stem cells are utilized for their calming and soothing properties. These 3 botanically-derived antioxidants help to defend from oxidative stress by effectively disarming free radicals.

Also known as Irish Sea Moss, Chondrus Crispus contains a hydrating, nutrient-rich blend of vitamins and trace minerals such as sulfur, iodine, calcium, magnesium, and selenium.

Purified Water (Aqua), Sodium Silicate, Magnesium Aluminum Silicate, Euterpe Oleracea (Acai) Fruit Extract, Perilla Frutescens Extract, Quercus Alba Bark Extract, Propane-1,2-diol, Chondrus Crispus (Seaweed) Extract, Hyaluronic Acid, Acetyl Hexapeptide-8, Pentapeptide-18, Dipeptide Diaminobutyroyl Benzylamide Diacetate, Acetyl Octapeptide-3, Palmitoyl Tripeptide-1, Palmitoyl Tetrapeptide-7, Cellulose Gum, CI 77491 (Iron Oxide), Phenoxyethanol, Ethylhexylglycerin.

Yes! The Thirst is Real is beneficial for all skin types, and it can especially help those with sensitive skin achieve calmer, restored skin.

Yes, and in fact we encourage it! The Thirst is Real is great on its own, but combined with the device its effect is even more powerful. Apply the serum before and after using the device for maximum hydration.

You can incorporate it into your skincare routine morning and night! Apply the serum after washing your face and then let it sink fully into your skin before applying moisturizer.

Put a few drops into your hand and then gently press the serum into your skin -- think less rough pulling and more loving patting. Let the serum sink in fully before applying your moisturizer.

We recommend using 3-4 drops.

It’s super easy! If you sign up for the monthly Time Eraser we will send you a new syringe every every 3-months. You can edit your subscription or future shipments any time, and we always remind you a couple days before any renewal order processes. Our goal is to make your life easier, not more complicated.

Renewals are set to be delivered every 90 days starting from your first delivery. (So you get a total of 4 Time Erasers a year.

Need more Time Eraser? No worries. You can email us and we’ll send you another one at your special BFF price.

Need less? You can skip a shipment or pause your membership at anytime.

Yes. In your account you have the options to delay your next delivery by a week, two weeks, or a month. You can email us at eterno@eternoskincare.com if you need your next order delivered on a particular date, and we will set that up for you.

Yes you can. With that being said, we’ve found the Time Eraser is really like a supplement or vitamin for your face. It’s more effective when they are given consistently over time.

Um… of course! Again we aim to make your life more simple. In your account you have the options to delay your next delivery by a week, two weeks, or a month. You can email us at eterno@eternoskincare.com if you need your next order delivered on a particular date, and we will set that up for you.

Yes you can! Go ahead and place the first order and then shoot us an email at eterno@eternoskincare.com letting us know how many duplicate orders you'd like and we'll help you out.

It’s super easy! If you sign up for the monthly Time Eraser we will send you a new syringe every every 3-months. You can edit your subscription or future shipments any time, and we always remind you a couple days before any renewal order processes. Our goal is to make your life easier, not more complicated.

We love weird questions. To ask anything and get a quick, personal reply, email us at eterno@eternoskincare.com